When most people here the terms CPI, Continuous Performance Improvement, CI, Continuous Improvement & Business Transformation they instantly think of:

  1. Six Sigma
  2. DMAIC
  3. Cost reductions
  4. Job cuts

However, in reality Continuous Performance Improvement is an “umbrella” term that covers multiple Operational Management techniques, advanced Project Management techniques, Change Management techniques & Leadership Development.


By the correct implementation and utilization of these techniques, organizations are able to:

  1. Standardize processes
  2. Establish relevant business metrics for making the most optimal and accurate business decisions
  3. Realign both financially and human resources
  4. Proper capacity planning
  5. Establish pull and just in time (JIT) systems
  6. Eliminate “pain points”, issues, audit & compliance violations
  7. Establish required operating controls
  8. Empower employee’s
  9. Reduce overall costs and customer dis-satisfaction
  10. Increase market share, customer satisfaction, revenue and product/service quality
  11. Properly and accurately identify customers
  12. Proper identification, prioritization and selection of programs and projects
  13. Apply the correct methodology, tools and techniques to various projects to ensure quicker execution times with higher quality outcomes that are measurable and sustainable over the long term
  14. Prevent job losses and stimulate job creation

In order to achieve the highest benefits, it is essential that all aspects of CPI are implemented as both the operational management techniques and project management techniques work “hand and hand” with each other which deliver the most optimal results that are sustainable over the long term.

Operational management techniques identify improvement techniques and the improvements made from the project management approaches improve the day to day operations of the company:


CPI is much more than just cost reductions, the DMAIC methodology or Six Sigma.  It is a holistic approach to transforming businesses so they can provide the highest level of quality in the products and/or services they offer their customers while optimizing the use of scarce resources thereby remaining competitive in an increasingly competitive global market.